Customer Account Coordinator with Italian

We are looking for multilingual candidates with fluent Italian, strong communication skills, and a customer-focused mindset. Previous customer service experience is an advantage, as well as a willingness to learn and grow in an international environment.

As a Customer Account Specialist, you will be responsible for

• Managing an assigned portfolio of customers
• Providing support and guidance to customers on products, services, and processes
• Handling customer inquiries and resolving issues via phone and email
• Building and maintaining effective relationships with customers, colleagues, and internal stakeholders
• Performing day-to-day administrative tasks, including maintaining records and processing documentation
• Supporting customers throughout the entire Order-to-Cash (O2C) process
• Advising customers on order management, purchase orders, logistics, and deliveries
• Ensuring accurate and timely processing of customer requests
• Identifying and resolving customer issues while delivering excellent service
• Collecting customer feedback and contributing to continuous service improvement

Contract: 1 year with a possibility of prolongation

Location: Prague 3

NABÍZÍME

• 5 weeks of vacation
• Annual bonus
• Meal allowance
• Training and courses
• Other benefits

POŽADUJEME

• English and Italian min. B2+ in verbal and written form
• Good communication skills are essential
• Previous customer service/logistics background
• Ability to work under pressure
• Being an independent and responsible person
• Ability to work effectively either alone or as part of a team
• Excellent and effective organizational and time management skills

DALŠÍ POŽADAVKY

• angličtina (C1 - aktivně)
• italština (B2 - pokročilý)

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/en/job-search

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