CUSTOMER ACCOUNT SPECIALIST WITH GERMAN

We are seeking multilingual candidates who speak fluent English and German with customer service/logistic background and willingness to learn.

Your new Customer Account Specialist role will include

• Taking care of an assigned portfolio of customers
• Assisting customers with how-to’s
• Handling customer service inquiries and issues via telephone or email
• Establishing and maintaining effective working relationships with co-workers, supervisors, and customers
• Performing day-to-day administrative tasks on requests such as maintaining records and process paperwork
• Advising customers regarding order entry, purchase orders, logistics, delivery, as well as collect customer feedback
• Supporting the customer during the entire order to cash process
• Maintaining and managing relationships with them
• Solving possible issues and giving advice if needed

Contract: 1 year with a possibility of prolongation

Start: immediately

Location: Prague 3

NABÍZÍME

• 5 weeks of vacation
• Annual bonus
• Meal allowance
• Training and courses
• Other benefits

POŽADUJEME

• Fluent ENGLISH and GERMAN in both written and oral form, min. B2+
• Being professional and having a positive attitude is desired
• Good communication skills are essential!
• Previous customer service work experience or administration
• Ability to work under pressure
• Being an independent and responsible person
• Ability to work effectively either alone or as part of a team
• Excellent and effective organizational and time management skills

DALŠÍ POŽADAVKY

• němčina (B2 - pokročilý)
• angličtina (C1 - aktivně)

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/en/job-search

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