INCIDENT ANALYST, 40-60 000 CZK/m

Grafton Recruitment byl založen v roce 1982 a patří k předním dodavatelům personálního poradenství. Je jednou z největších nezávislých evropských firem, která vyhledává zaměstnance napříč všemi sektory a pracovními pozicemi. V ČR nás můžete navštívit na 14 pobočkách. Více na www.grafton.cz

Do you have problem-solving skills and the ability to provide effective communication?

Do you have knowledge of terminology related to IT infrastructure and proven experience in managing incidents?

Are you open to working night shifts and weekends?

If yes, send us your CV and become a part of the international infrastructure operational team!

Main responsibilities

• prompt and efficient response to critical incidents
• ensuring communication updates to stakeholders
• documentation, process improvements, helping with post-incident analyses
• oversee incident queues and communication channels
• work closely with technical teams
• document and improve incident communication procedures

Working fund: 37,5 h/week - 12 hours shifts, continuous day/night operation

Salary: 40 - 60 000 CZK/m (depends on seniority)

NABÍZÍME

• 20 days of vacation
• 6 sick days
• possibility of working from home (after probation period)
• Cafeteria
• Meal allowance
• Multisport card
• Refreshments at the workplace

POŽADUJEME

• bachelor's degree in Communications, Information Technology, or a related field
• experience in managing incidents, analysis, and reporting
• knowledge of technical concepts and terminology related to IT infrastructure
• problem-solving skills and the ability to provide accurate and effective communication
• excellent written and verbal communication skills in English
• willingness to work in a 12-hour shift model (day/night)
• attention to detail

DALŠÍ POŽADAVKY

• angličtina (C1 - aktivně)

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/en/job-search

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