Order Management Specialist with German

We are looking for multilingual candidates with fluent English and German, strong communication skills, and a customer-focused mindset. Previous customer service experience is an advantage, as well as a willingness to learn and grow in an international environment.

As an Order Management Specialist, you will be responsible for

• Managing an assigned portfolio of customers
• Providing support and guidance to customers on products, services, and processes
• Handling customer inquiries and resolving issues via phone and email
• Building and maintaining effective relationships with customers, colleagues, and internal stakeholders
• Performing day-to-day administrative tasks, including maintaining records and processing documentation
• Supporting customers throughout the entire Order-to-Cash (O2C) process
• Advising customers on order management, purchase orders, logistics, and deliveries
• Ensuring accurate and timely processing of customer requests
• Identifying and resolving customer issues while delivering excellent service
• Collecting customer feedback and contributing to continuous service improvement

Contract: 1 year with a possibility of prolongation

Start: immediately

Location: Prague 3

NABÍZÍME

• 5 weeks of vacation
• Annual bonus
• Meal allowance
• Training and courses
• Other benefits

POŽADUJEME

• Fluent English and German (minimum B2 level), both written and spoken
• Professional attitude with a strong customer-focused approach
• Excellent communication and interpersonal skills
• Previous experience in customer service, logistics, or a related field is an advantage
• Ability to work effectively under pressure and meet deadlines
• Independent, proactive, and responsible approach to work
• Ability to work both independently and collaboratively within a team
• Strong organizational, time management, and problem-solving skills

DALŠÍ POŽADAVKY

• angličtina (C1 - aktivně)
• němčina (B2 - pokročilý)

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/en/job-search

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