Quality Manager

We are looking for an experienced and quality-driven Quality Manager who will be responsible for maintaining and continuously improving the Quality Management System within logistics environment.

In this role, you will lead all quality-related activities, ensure compliance with customer requirements and internal standards, drive continuous improvement initiatives, and promote a quality-focused culture across the warehouse operation. You will work closely with Operations, Stock Management, Health & Safety, and the customer to ensure the highest standards of service quality, operational compliance, and customer satisfaction.

Quality Management System & Compliance

• Maintain and continuously improve the Quality Management System in accordance with customer, company, and regulatory requirements.

• Ensure compliance with SOPs, Work Instructions, quality standards, and contractual obligations.

• Manage document control processes, including creation, review, approval, and periodic revision of quality documentation.

• Monitor compliance with batch traceability, product handling, FEFO/FIFO requirements, and customer-specific quality standards.

• Support implementation of new processes, products, and operational changes from a quality perspective.

Audits, CAPA & Risk Management 

• Plan, coordinate, and support internal, customer, and external audits.

• Manage corrective and preventive actions (CAPA), ensuring effective root cause analysis and timely implementation of improvement measures.

• Track audit findings, quality incidents, customer complaints, and non-conformities to closure.

• Conduct risk assessments and support preventive actions to minimize operational and quality risks.

• Ensure audit readiness across all warehouse departments.

Quality Monitoring & Continuous Improvement 

• Monitor quality KPIs, analyze trends, and identify improvement opportunities.

• Perform regular quality inspections, process validations, and compliance reviews.

• Lead continuous improvement initiatives focused on quality, efficiency, customer satisfaction, and operational excellence.

• Analyze quality data and operational performance to support decision-making and process optimization.

• Drive a culture of quality ownership, compliance, accountability, and continuous improvement throughout the operation.

Training & Customer Cooperation 

• Coordinate quality-related training programs and ensure compliance with training requirements.

• Support onboarding and development of employees in quality standards, procedures, and customer expectations.

• Communicate with the customer regarding quality performance, audits, complaints, and improvement activities.

• Prepare quality reports, management reviews, trend analyses, and performance summaries.

• Act as the main point of contact for quality-related topics during customer meetings and reviews.

Profile of our ideal candidate: 

• Experience in quality management, warehouse operations, logistics, manufacturing, or a similar environment.

• Knowledge of Quality Management Systems, auditing principles, and continuous improvement methodologies.

• Experience with CAPA processes, root cause analysis, and quality investigations.

• Strong analytical and problem-solving skills with attention to detail.

• Experience working with WMS systems, reporting tools, and quality documentation.

• Ability to manage multiple priorities and work effectively in a dynamic environment.

• Strong communication and stakeholder management skills.

• Strong team player who enjoys working in a collaborative environment and building effective partnerships with colleagues, customers, and cross-functional teams.

• Experience leading audits and interacting with customers is an advantage.

• Communicative English due to daily cooperation with international colleagues and customers.

• Proactive, organized, and results-oriented mindset focused on quality and continuous improvement.

What we offer: 

• Unique opportunity to join a brand-new warehouse operation from the very beginning and play a key role in building quality standards, processes, systems, and operational culture from scratch.

• Opportunity to shape and continuously improve the Quality Management System within a growing logistics operation.

• International working environment and cooperation with global customers.

• Professional development and career growth opportunities.

• Competitive salary package and employee benefits.

• Supportive team and modern logistics environment.

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