Technical Support Engineer L1 - L2 - L3 w/English only! Welcome: Spanish, Italia

• Provide solutions to complex technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba applications.

• Adhere to KPIs, especially responsiveness SLAs and productivity goals, ensuring that emergency situations or business-critical issues are resolved in the most timely and effective manner possible.

• Demonstrate a high level of expertise with product functionality and continuously develop core product skillset as new innovations are released.

• Create Knowledge Base Articles and Wiki documents.

• Create Code Corrections and collaborate with Product Area Leads and the Engineeringteam.

• Collaborate with other internal cross-functional and global teams.

• Coach and mentor new hires and other support engineers to help them increase their product expertise and productivity.

• Maintain and follow a personal development plan by leveraging formal training and knowledge plans.

• Perform other duties as per individual agreement.

POŽADUJEME

• Bachelor’s degree, preferably in Information Technology or Computer Science, and experience in Product Support, Software Development, IT, or Quality Assurance.

• Advanced English proficiency.

• Excellent written and oral communication skills; ability to listen and work with customers in real time.

• Ability to effectively handle difficult and challenging customer interactions while maintaining professionalism and composure.

• Strong willingness to learn and grow.

Nice to have: reading SQL, Java, JavaScript, or other programming languages, Splunk, Dynatrace, LLM, BTP, API.

NABÍZÍME

• Yearly bonuses
  • Paid sick days and fully refunded sick leaves
  • Flexible start and end of working hours
  • Contributions to pension and life insurance
  • Meal vouchers
  • 5 weeks of holidays
  • Educational courses, coaching, and mentoring opportunities
  • Free massage sessions
  • Cafeteria plan
  • Free access to fitness studio
  • Generous employee shares program
  • And more attractive benefits

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